Returns & Refund Policy for Clipzone

At Clipzone, we are committed to providing you with high-quality women’s fashion. If for any reason you are not fully satisfied with your purchase, our Returns & Refund Policy ensures a smooth and efficient process. Please read the following guidelines to understand our policy in detail.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and with all original tags attached.
  • Returns must be requested within 30 days from the date of purchase.
  • You must provide proof of purchase, such as a receipt or order confirmation.

Non-Returnable Items:

  • Sale or clearance items are final sale and cannot be returned.
  • Personalized, customized, or intimate apparel (e.g., lingerie) are non-returnable for hygiene reasons.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team via email at info@clipzone.shop or call us at +1 (906) 639-0935 to receive a Return Authorization (RA) number.

  2. Once your return is authorized, securely pack the item(s) in the original packaging and include your receipt or proof of purchase.

  3. Ship the item to the following address:

    Clipzone Returns Department
    10159 Pinewood Ave,
    Tujunga, CA 91042, USA

Please note that customers are responsible for return shipping costs, unless the return is due to a product defect or an error on our part.

3. Refund Process

Once we receive and inspect your returned item, we will notify you via email about the status of your refund.

  • If approved, your refund will be processed within 7-10 business days and will be credited to the original payment method used at the time of purchase.
  • In the event that your return is rejected due to damage, wear, or missing components, we will notify you, and the item will be returned to you.

Restocking Fee:

  • A restocking fee of 10% may apply to certain returned items unless the return is due to a defect or shipping error.

4. Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 7 days of receiving the product. We will offer a replacement or a full refund, including shipping costs.

  • To report a damaged item, send an email to info@clipzone.shop or call +1 (906) 639-0935, and provide your order details along with photos of the damaged item.

5. Exchange Policy

At this time, we do not offer direct exchanges. If you wish to exchange an item, you will need to return the original product for a refund and place a new order for the desired item.

6. Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

  • Check your bank or credit card account for any pending transactions.
  • Contact your bank or credit card company, as processing times may vary.
  • If you’ve done both and still haven’t received your refund, please contact us at info@clipzone.shop or call +1 (906) 639-0935 for further assistance.

7. Contact Information

For any questions or concerns regarding returns or refunds, feel free to contact our customer service team:

  • Phone: +1 (906) 639-0935
  • Email: info@clipzone.shop
  • Address: 10159 Pinewood Ave,
    Tujunga, CA 91042, USA

8. Conclusion

At Clipzone, we prioritize customer satisfaction and aim to provide an enjoyable shopping experience. Our Returns & Refund Policy is designed to offer flexibility and convenience, ensuring that you can shop with confidence. Thank you for choosing Clipzone for your women’s fashion needs.

Happy shopping!